Payment and Refund

You can pay for your order by selecting one of the following options: credit card (PayPlug system), cheque, or bank transfer.

We accept payments via PayPal, a secure and fast service. With PayPal, you can pay for your purchases in a single payment or, if the transaction conditions allow, in multiple installments. For more information, we invite you to consult the PayPal Service User Agreement.

You can pay for your order in 3 or 4 installments by credit card with Oney, free of charge. The total amount of your order must be between €100 and €3,000. Select this option and follow the instructions. Check the terms and conditions for installment payments by credit card with Oney.

To obtain a refund or exchange, you must meet the following conditions:

1. The return must be made within 14 days maximum from the delivery date of your order (as indicated by the carrier).
2. The item(s) you wish to return or exchange must be in their original condition (packaging intact, all components present and undamaged).
3. You are responsible for the return shipping costs (you can choose the shipping method that best suits you). Return shipping fees are not reimbursed.

Upon receipt of your return, our team will inspect and validate it (if all conditions are met). The refund will be issued using the same payment method used for the original order. Please note that refunds to a credit card may take a few days—these timelines depend on the banking institutions.

If you are returning all the items purchased and you paid shipping fees, the total amount, including shipping fees, will be refunded. For partial returns, only the amount corresponding to the returned items will be refunded. Return shipping costs are not refunded.

• If you selected payment by credit card, the timing of when your account is charged depends on your banking institution. We do not have a synchronization system between the debit and the shipping of your order.
• If you opted for payment by cheque, the cheque will be cashed at the end of the current month.
• If you chose to pay for your order via bank transfer, the timing of when your account is debited depends on your banking institution.

Our PayPlug payment system allows you to make your payment in a secure environment. Your payment will undergo 3D Secure verification. Depending on your banking institution, you will need to validate your payment either using a code sent to you via SMS or through your bank’s mobile app. In both cases, you will need your smartphone.

If you are unable to pay for your order by credit card on our website, we also accept credit card payments by phone. No data is retained, and all sensitive information is destroyed as soon as the payment is processed.